Story points measure relative effort+complexity+uncertainty (Fibonacci 1,2,3,5,8...), not hours — a 5 is 'about like that other 5', which dodges human badness at absolute estimates.
Planning poker: everyone reveals an estimate simultaneously (no anchoring); big splits trigger discussion — the outliers usually know something. T-shirt sizing (S/M/L) for coarse roadmap-level sizing.
Velocity — points completed per sprint, averaged; it's the team's empirical capacity for forecasting, never a performance KPI. Burndown — remaining work vs time in the sprint; a flat line mid-sprint = blocked or bad breakdown.